If you are not satisfied with an item, please contact me so I can make it right! I want you to be completely happy with your purchase and am more than happy to talk it over with you.
Custom orders are final sale and not eligible for refunds.
If an item is damaged in shipping, a replacement will be sent free of charge, after a picture of damaged item and box has been emailed to me.
Crochet patterns are NON-Refundable. Absolutely no exceptions.
All items are made by hand, which makes them one of a kind and unique. Because of this, all items are not eligible for returns.
If however, your item arrives damaged, please contact me so we can fix this.
Buyer is responsible for cost of shipping the item back to me. Item MUST be shipped back unused and in the state that it was shipped in, (i.e. not played with and in the original packaging) If an item looks as if it was used, a refund will not be issued.
Returns are processed within 3-5 business days after item has arrived back to me.
Crochet patterns are NON-Refundable and NON-Returnable. Absolutely no exceptions.
Once your transaction has processed, you'll receive a download link in a separate email with the subject line "Your Order From A Menagerie of Stitches is Ready!". Please make sure to check your spam folder if you haven't received this email within 1 hour. If you still cannot locate this email, please let me know and I will send you the download link directly.
Patterns are NON- REFUNDABLE. Sorry, absolutely no exceptions!
All patterns have a download limit of 10 and the link expires after 2 years. If you have exceeded the download limit for the pattern that you've purchased, please email me (email@example.com) with your order number and name and I will get the pdf to you! You do not have to purchase the pattern a second time!
A helpful tip! Always download your pattern and save it to your phone or computer!!! If you are downloading your pattern to a smartphone, each time the page refreshes, it will use a download attempt. Make sure you save it to dropbox, ibooks or adobe reader once you open the download.
Orders are processed Monday-Friday and ship within 1-3 business days after your order has been placed.
All items are shipped using USPS, unless you choose a different carrier at checkout.
All items are shipped using USPS, unless you choose a different method at checkout. First class mail takes 1-5 business day, Priority mail takes 1-3 business days to arrive AFTER they have shipped. Please note that these are approximate time frames and shipping times are much slower during the holidays.
Shipping to Australia is currently on hold as no packages are being received once they arrive in the country.
Media Mail is available for the physical copies of Whimsical Stitches and Crochet Café for US residents ONLY and must be chosen upon checkout. Time frame for arrival is between 2-8 business days. You may always upgrade your shipping to priority for the books if you want them delivered faster.
Once the item ships, is dropped off and in the hands of USPS, I am not responsible for any delays that may occur. I am not responsible for any lost packages.
If your order has not been delivered please send an email to firstname.lastname@example.org PLEASE include the name on the order and order number. I will do my best to help locate your package but sometimes the post office misplaces packages and as much as I wish it didn't happen, it does. Again, I am not responsible for any lost packages.
PLEASE make sure you enter the correct address at checkout. I am not responsible for incorrect addresses and ship to what address you have provided on your order. If a package is returned to me for some reason (ex. buyer entered wrong shipping address at time of order) and a reshipment is requested, buyer is responsible for paying the shipping fee again. A PayPal invoice for the new shipping fee will be emailed to you and MUST be paid within 24hrs. After 24hrs the order will be cancelled. If the order is cancelled, a refund will ONLY be given for the cost of the item, and WILL NOT include the original shipping fee paid at initial time of purchase.
I do offer international shipping! Shipping costs and arrival times do vary by country and buyer is responsible for any taxes and custom fees that may occur.
If you purchase more than one item and are charged extra for shipping, I will automatically refund the difference, if any, once your items ship.