If you are not satisfied with an item, please contact me so I can make it right! I want you to be completely happy with your purchase and am more than happy to talk it over with you.
Custom orders are final sale and not eligible for returns.
If an item is damaged in shipping, a replacement will be sent free of charge, after a picture of damaged item has been emailed to me.
Crochet patterns are NON-Refundable. Absolutely no exceptions.
Once your transaction has processed, you'll receive a download link in a separate email with the subject line "Your Order From A Menagerie of Stitches is Ready!". Please make sure to check your spam folder if you haven't received this email within 1 hour. If you still cannot locate this email, please let me know and I will send you the download link directly.
Patterns are NON- REFUNDABLE. Sorry, absolutely no exceptions!
Orders are processed Monday-Friday and ship within 1-3 business days after your order has been placed.
All items are shipped using USPS, unless you choose a different carrier at checkout.
Media Mail is available for the physical copies of Whimsical Stitches and Crochet Café for US residents ONLY and must be chosen upon checkout. Time frame for arrival is between 2-8 business days. You may always upgrade your shipping to priority for the books if you want them delivered faster.
Once the item ships, is dropped off and in the hands of USPS, I am not responsible for any delays that may occur. I am not responsible for any lost packages.
If your order has not been delivered please send an email to firstname.lastname@example.org PLEASE include the name on the order and order number. I will do my best to help locate your package but sometimes the post office misplaces packages and as much as I wish it didn't happen, it does. Again, I am not responsible for any lost packages.
PLEASE make sure you enter the correct address at checkout. I am not responsible for incorrect addresses and ship to what address you have provided on your order. If a package is returned to me for some reason and a reshipment is requested, buyer is responsible for paying the shipping fee again.
I do offer international shipping! Shipping costs and arrival times do vary by country and buyer is responsible for any taxes and custom fees that may occur.
If you purchase more than one item and are charged extra for shipping, I will automatically refund the difference, if any, once your items ship.