Shipping policy

All physical orders are processed Monday-Friday and ship within 1-3 days after your order has been placed. 

All items are shipped using USPS, unless you choose a different method at checkout. Items arrive based on shipping method chosen at checkout. Please keep in mind that shipping during the holidays can impact the arrival date.

Media Mail is available for the physical copies of Whimsical Stitches, Crochet Café, Animal Amigurumi Adventures Volume 1&2, and First Words With Cute Crochet Friends. This is available for US residents ONLY (per USPS rules) and must be chosen upon checkout. Time frame for arrival is between 2-8 business days. You may always upgrade your shipping to priority for books if you want them delivered faster.

Once the item ships, is dropped off and in the hands of USPS, I am not responsible for any delays that may occur. I am not responsible for any lost packages.

If your order has not been delivered please send an email to amenagerieofstitches@gmail.com PLEASE include the name on the order and order number. I will do my best to help locate your package but sometimes the post office misplaces packages and as much as I wish it didn't happen, it does. I am not responsible for any lost packages. 

If a package is lost, please email me to discuss options.

PLEASE make sure you enter the correct address at checkout. I am not responsible for incorrect addresses and ship to what address you have provided on your order. If a package is returned to me for some reason (ex. buyer entered wrong shipping address at time of order) and a reshipment is requested, buyer is responsible for paying the shipping fee again. A PayPal invoice for the new shipping fee will be emailed to you and MUST be paid within 24hrs. After 24hrs the order will be cancelled. If the order is cancelled, a refund will ONLY be given for the cost of the item, and WILL NOT include the original shipping fee paid at initial time of purchase. 

I do offer international shipping! Shipping costs and arrival times do vary by country and buyer is responsible for any taxes and custom fees that may occur.

If you purchase more than one item and are charged extra for shipping, I will automatically refund the difference, if any, once your items ship.

For digital products, emails are sent after transaction is complete. A link is provided for easy access to the content. If you are having trouble downloading, please email me (amenagerieofstitches@gmail.com) and I will help you!

Patterns are NON- REFUNDABLE. Sorry, absolutely no exceptions!

If you are not satisfied with an item, please contact me so I can make it right! I want you to be completely happy with your purchase and am more than happy to talk it over with you.